The core of power battery technical support work is to provide technical support to users, including technical consultation, technical training, and technical guidance. After the user purchases an electric vehicle, technical support personnel should promptly answer the user's technical questions and provide relevant technical information and solutions. In addition, NXE also regularly organizes technical training to improve the technical level of users.

　　2. Troubleshooting

　　The power battery system may experience various malfunctions, such as decreased battery capacity, high battery temperature, etc. NXE technical support personnel need to conduct troubleshooting to determine the cause of the malfunction and provide corresponding solutions. NXE is familiar with the working principle of the power battery system and the functions of the battery management system, in order to accurately diagnose faults and carry out repairs.

　　3. Problem solving

　　Users may encounter various problems when using electric vehicles, such as slow battery charging speed, insufficient range, etc. Technical support personnel need to patiently listen to user issues and identify the root cause through analysis and testing. Then, NXE needs to provide solutions to help users solve problems and improve their user experience.

　　4. Maintenance and upkeep

　　The maintenance and upkeep of the power battery system is crucial for the normal operation of electric vehicles. Technical support personnel need to regularly check the status of the power battery system, including battery capacity, voltage balance, temperature control, etc. At the same time, NXE also needs to perform maintenance and upkeep on the battery pack, such as cleaning terminals, checking battery connections, etc., to ensure the stability and reliability of the battery system.